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I already contacted dell and intell support, noboby seems to have a solution.

I also tried to use an external monitor to see if there was video, the issue persists.Tried to update using the device manager.I have also completely uninstalled the nvidia and intel drivers using DDU and tried to install hd graphics 630 drivers, but the black screen still persists.I disabled Windows Update because it was Installing the driver automatically and the screen was turning black after a few minutes, so it doesn't work too.I tried to install several versions of the driver, which were available on the dell website itself or on the intel website, and all of them had a black screen during the installation.However, with this basic driver, the laptop performance drops in applications that require graphics processing, making it impractical to use in such situations. Reinstall Graphics Driver the Easy Way Scan your system when you need it, or on demand, identifying all devices and existing drivers Access the internet for. The solution is to enter safe mode and uninstall the HD Graphics 630 driver, therefore Whenever i restarted the laptop, after the windows loading screen, the screen goes back to black. The cursor does not appear and the keyboard is still lit. During the installation process the screen goes black. The screen turns black as soon as Intel HD Graphics 630 drivers are updated.Īll other drivers are installed and updated.Įverything works normally until the driver is being installed. Black screen after installing Intel HD Graphics 630 driver